Voted #1 Spa in Farmington, MIby the Patch 248-442-0034
33037 Grand River Ave. Farmington, MI 48336

Spa Etiquette

Bellis Therapeutic Spa > About Us > Spa Etiquette - spaetiquette

We want you to have a wonderful spa experience

Therefore, we recommend communicating with your spa therapist to help them customize your treatment to your maximum satisfaction and enjoyment. Arriving on time for your appointment is greatly appreciated so that you may receive your full service and other guests are not inconvenienced. We can extend a service on a late arrival only if time permits otherwise, you will be responsible for the full service fee.

Reservations

Please arrive 15 minutes prior to your appointment so that we may begin your services on time. You are encouraged to arrive earlier to enjoy a cup of tea and relax before your appointment. Guests arriving at or past their scheduled appointment time, please be aware that your service time will reflect your tardiness. We value your time and the time of others. It is our goal to promptly start and end your services on time.
Bellís Therapeutic Spa is open on Sundays by appointment only to service the needs of our clients. Sunday appointments must be scheduled in advance and are pre-paid.
A valid Major Credit Card is required (Visa, MasterCard, Discover or American Express) to hold all reservations when scheduling including Spa Packages and Spa Parties. We will not charge your card until services are rendered or if there is failure to follow the cancellation policy.

Cancellations

24 hour advance notice is required for all cancellations. Failure to do so will result in a credit card charge of 50% of the cost of the services. Please note that when guests cancel in less than 24 hours we are unable to fill those time slots and our staff loses income. Please be mindful that our staff makes a living by providing services to our clients. No shows without cancellation will be charged 100% of scheduled services. All Spa Parties must be cancelled 72 hours in advance.

Payment Policy

We accept cash, check, Visa, MasterCard, American Express and Discover. A $30.00 fee will charged for all returned checks. Please settle your account with the receptionist prior to your services. All coupons, specials pricing offers, referral cards, birthday discounts and newsletter specials must be presented upon arrival.

Spa Parties

Enjoy a day at the spa with your friends or family (3 or more people). At Bellís Therapeutic Spa we can customize your in-spa event for Birthdays, Showers, Wedding Parties, Engagement Parties, Corporate Groups, or perhaps just a casual ladies night out of pampering. Let Bellís Therapeutic Spa pamper you and your guests with our variety of Spa services. A non-refundable deposit of $150.00 is required to reserve all spa appointments for three or more people attending together. The $150.00 deposit will be credited towards the gratuity of your therapists and any remainder may cover spa services for you and your guests. All Spa Parties must be cancelled 72 hours in advance.

Checkout

As your visit with us comes to an end feel free to make yourself comfortable, relax and enjoy our Signature Bellis teas. Make sure to stop at the reception desk to settle your account. We recommend that you schedule your next appointment prior to your departure to ensure the time and day of week for your next appointment. Be sure to pick up an after care card to learn what things you should be doing at home to continue your state of blissful relaxation.

Gratuities

Gratuity is not included in the price of our services and the Bellís staff appreciates your generosity in leaving gratuity for your services. Generally, 20% of the normal price of your total for the service you received is the industry average. Gratuity may be left at the receptionist desk or given to your therapist.

Gift Certificates

Gift certificates can be used for individual services, spa packages, corporate gifts, and treatment services. Gift Certificates are non refundable for cash. Gift certificates can be mailed ($2.00 shipping and handling charge), purchased on-line, or picked up in person.
Bellís Therapeutic Spa does not replace lost or stolen gift certificates. It is not possible to track their use and like cash, could be redeemed by anyone. Please present the original gift certificate upon arrival.

Return Policy

Due to the nature of the products we offer we cannot accept returns.

Children

Although children are wonderful we cannot accommodate them unless they are receiving a service. Please contact us for more details.

Personal items

Please leave your valuables at home prior to arriving at Bellís Therapeutic Spa. We are not responsible for lost or stolen items. For you convenience we have lockers at the spa to store personal items.

Cell Phones/Pagers

Please be respectful of our other guests by muting your cell phones and pagers upon arrival.
 
Important Note: Our spa has the right to refuse treatment on any person with a medical condition contraindicated to the services. Example: Broken skin or lesions.